Browsers supported by the help center and Guide Browsers supported by the help center and Guide

Browsers supported by the help center and Guide

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The help center and Guide are tested with the browsers listed below. Older browsers can still be used, but newer features may not look or work as intended. We recommend that you always use the current version of a browser. Most browsers provide an option for automatic updates.

JavaScript must be enabled in your browser to allow for full use of the help center. For example, without JavaScript, certain parts of the help center, including drop-down lists on ticket forms, don't work correctly.

There are two categories of pages: end-user pages and admin pages. End-user pages are what your customers see in the help center. Admin pages are what Guide admins and select agents see in Guide.

For Zendesk Support, see Zendesk Support system requirements.

For end-user and admin pages, these browsers are supported on desktop:

  • Google Chrome: latest two versions
  • Mozilla Firefox: latest two versions
  • Apple Safari: latest two versions
  • Microsoft Edge: latest two versions

Some popular, industry-standard browsers restrict how cookies are recognized and used. For more information, see Zendesk support for cookie-restricted browsers (Safari, Chrome).

For end-user pages only, these browsers are supported on mobile:

  • Apple Safari on iOS 9 and higher
  • Google Chrome Mobile for Android: latest version
Note: Viewing the admin pages through a mobile browser is not supported. Instead, you need to use one of our mobile apps.

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