Who is my insurance provider and how do I contact them?

We don’t handle any claims for your insurance policy – we’ve partnered with LEX Travel Insurance to provide insurance to our Black and Metal customers. 

Where can I find my insurance policy number?

• On your email account – As soon as you sign up for Black or Metal, you’ll receive an email with your LEX Travel Insurance policy number. 
• In your app – by tapping on the “Account” tab in the navigation bar in the bottom left-hand corner, then tap “View Insurance Details”. 

How do I contact LEX?

If you’ve any questions about your policy, you can always get in touch with LEX Travel Insurance:

• To make a claim on your LEX insurance, you can do it online by clicking here.
• If you have any questions relating to your LEX insurance, you can email help@lex-insurance.co.uk or call using your local number. You can find it on the first page of your LEX Terms & Conditions document.